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Ordering

Orders should be placed online using the shopping cart. If you encounter any difficulties, please contact us via ‘’CONTACT US’’ form and we'll be happy to assist you. All orders must be paid by credit/ debit card, PayPal. Orders paid will be held until confirmed Payment is clear from our financial alliances. We reserve the right to cancel orders shipped to unverified Card accounts or those shipped to a third party. We offer free delivery on all orders within UK Mainland.

Special Promotions

From time to time, we run special promotions on selected products for limited periods of time.

Order Turnaround

Aosom.co.uk ships everyday Monday – Friday. We strive to process your order & dispatch it within 24 Hours. In unforeseen circumstances if there are delays to your shipment, although Aosom.co.uk will try to inform you in time but holds no obligation towards any direct or indirect loss that may occurs.

Delivery

Aosom UK offer FREE standard delivery for all orders with a valid Mainland UK address (not including the Highlands, Lowlands, Northern Ireland, Isle of Man, Isle of Wight, Jersey, or Guernsey).

 
Delivery Guarantees :

-Dispatch Guarantee: 24 Hours Dispatch (except weekends and bank holidays).
-Delivery Time Guarantee: (UK Warehouse) UK Mainland Delivery 1-5 working days. (Warehouse outside UK) UK Mainland Delivey 4-8 days
-Please check delivery time for each individual product on website.
-Tuffnells Parcels Express are not providing online tracking services.

-How to track order

After you place order, you will get an email from Aosom UK with order number, tracking number and link.
Please check junk/spam email in case you didn’t get confirmation email from Aosom UK.

If you want to track your order, please click link from email. Optionally, please use links below:

UKmail trackingYodel tracking Palletsways/H&M 1 Palletsways/H&M 2 Tuffnells tracking

Delivery FAQ:

1) When my order will be dispatched?
All orders placed on Aosom UK are Dispatched Within 24 Hours (except weekends and bank holidays).

2) What is the delivery time?
UK warehouse to UK Mainland estimated delivery time is 1 to 5 working days. Warehouse outside UK to UK Mainland estimated delivery time is 4-8 days.
Please check delivery time for each individual product on website.

3) How I can get confirmation about order delivery?
Once you place your order, item will be collected from our warehouse by the courier within 24 hours.
Confirmation email with order number, the tracking number and link will be sent to the customer’s email address.
Please check junk/spam email in case you didn’t get confirmation email from Aosom UK.

4) Will I be informed about delivery?
Yes, delivery company will provide sms message once item was handled.
*Please note, that for large and heavy items the delivery courier is contacting consignee to confirm delivery date and timing.
*Please ensure you provide a VALID CONTACT NUMBER during placing order in checkout or on your PayPal account (checkout via PayPal), so the courier can contact to arrange a specific delivery day/time.

5) Will delivery company help me to bring goods inside?
Kind reminder, the driver is only able to deliver the goods to the kerbside of your property and not insured to take it indoors, to a specific point of your property or assemble it for you.
*Please ensure, some assistance available on the day to take this furniture to your desired point of the property.

6) What if I added wrong address?
Customer is responsible to provide a correct address during checkout at the time of purchase.
Wrong address will delay delivery time. If you found mistake, please immediately contact us via email. so can help with further arrangements.

7) What if I’m not able to accept my parcel?
If consignee is not able accept delivery, the courier will deliver the goods to the next nearest neighbour or leave in secure area or return to the local depot.
Please note, Aosom UK unable to cover any consequential losses, if such circumstances occur or if customer filled incorrect address in the order.

8) Can Aosom UK change delivery address after I placed order?
Due to security reasons Aosom UK cannot change the delivery address once the goods have been ordered, unless customer contact and provide all details.
If you found mistake, please immediately contact us via email. so can help with further arrangements.

9) Can I refuse my delivery/cancel my order?
Consignee has rights to refuse the goods due to cancellation of the purchase, multiple orders of the same item by mistake.
In such circumstances Aosom UK is not able to cover the cost of return postage. 10) Can you arrange delivery outside UK Mainland?
We can arrange delivery to Northern Ireland, Scottish Highlands, British Overseas Territories, however this delivery service is not free. In regards to shipping outside of the UK mainland such as Northern Ireland, Scottish Highlands, British Overseas Territories, in most instances the cost of shipping is prohibitively expensive and can often outweigh the cost of the item. 
Please email us at contact us via email. to get a quote on the delivery charge to your location should you still decide to go ahead with the purchase.