Returns & Refunds

Are Products Guaranteed / Is There A Warranty?
1.Yes, everything you buy from Aosom UK has a guarantee of quality and will exactly match the description on the website product page.
2.Any product problems are handled openly and promptly by the professional Aosom UK customer support staff. We're committed to being a trustworthy and reliable seller for all customers.
3.Under Warranty: We offer a 6-month warranty for all non-electrical products, and a 1-year statutory manufacturer's warranty for all our electrical products.
4.Everything you buy from Aosom UK has a guarantee of quality and will exactly match the description on the website product page.
5.Any product problems are handled openly and promptly by the professional Aosom UK customer support staff.
Delivery Discrepancies

Please refuse delivery if your package has any signs of damages.
Please contact us via email.as soon as possible, so that we can provide you full details on how to resolve your issue.
If you accept the damaged parcel, please send us attached photographs of any defects via email

Return Items Procedure-Damaged Items
Return Items Procedure-Change Of Mind
Missing Items

If any item is found to be missing, please contact us via email. as soon as possible, so that we can provide you full details on how to resolve your issue.
1. On Delivery: Should an item be missing, we request that you notify us as soon as possible, preferably within 24 hours.
2. On Assembly: Should a part appear missing from an item, please report the item along with a description of the part which you believe to be missing.

Missing Parts

If any item is found to be missing parts, please contact us via email ‘’contact us’’ form as soon as possible, so that we can provide you with full details on how to resolve your issue.
On Assembly: Should a part appear missing from an item, please report the item along with a description of the part which you believe to be missing. You have 14 days from the time of delivery to notify us on any missing parts, so it is essential you check your order and contents upon arrival.

Damage Goods

If any item is found to be damaged, please contact us via ‘’contact us’’ form as soon as possible, so that we can provide you full details on how to resolve your issue. Please don’t ship any goods to any address without our authorisation. All goods should be returned to us in the original condition including the packaging.
1. Damages: Must be reported as soon as possible after the delivery.
2. Under Warranty: We offer a 6-month warranty for all non-electrical products, and a 1-year statutory manufacturer's warranty for all our electrical products.
3. If we conclude that the item has a manufacturing fault, we will send you a replacement or refund the full amount paid.
4. Items to be collected must be unused and boxed as new in the original packaging. Collected items must not have any signs of abuse or intentional damage and must be in a saleable condition. We reserve the right to charge a 10% re-packaging fee if item is received in a poor condition.

Unwanted Goods / Wrongly Ordered

If any item is unwanted/incorrectly ordered, please contact us via ‘’contact us’’ form, so that we can provide you full details on how to resolve your issue.
1. In the unlikely event, you want to return an item to us, we are pleased to offer all customers our 30-Day Refund. You have 30 days to decide to keep your ordered items or return them to us for a refund.
2.Please note, customer is taking responsibility for the return shipping charges for unwanted goods. Items must be returned to us unused and boxed as new in it's original packaging.
3. Please don’t ship any goods to any address without our authorisation.
4.Please note, NO refunds will be processed unless the goods are packaged in their original packing and are in saleable condition.
5.When you send your item back to us, we'll process the returned item then notify you of your refund. You can expect a refund in the same form of payment originally used for purchase within 5-10 working days of us receiving your return.
6.If the return and refund have not been processed after four weeks from the day you sent us your return, please contact us for further assistance.

Cancelling

We would normally aim to send your item(s) out on within 24 hours from when you place the order, subject to stock availability. If you wish to cancel an order please contact us as soon as possible during office hours (Monday - Friday. 9 am - 5 pm) on 0800 240 4004 - and if it has not already been dispatched we will cancel the order and refund the value of the item(s). If your order has already been dispatched please refer to the Ordering & Refund Policy.
As we provide a rapid dispatch service, we can only cancel an order during short period of time after the purchase was completed. If you are not able to reach us in time, please refuse the delivery of the goods and instruct the driver to take the back to the sender. If you are not available at time of delivery please advise other people at the address or next door to refuse the goods. Please note, once the delivery of the item is accepted, you will be liable to return the goods to us.

User Agreement

Customers should purchase products from Aosom.co.uk with the clear understanding that all products must be used at the customer's own discretion and only after referencing Material Safety Data Sheets (MSDS) and all other relevant technical information specific to the product.
Aosom.co.uk shall not be held responsible for any damages to property or for any adverse physical effects (including injury or bodily harm) caused by insufficient knowledge or the improper use of a product. Products from Aosom.co.uk are aimed towards domestic (consumer) use only, we cannot guarantee the product suitability for industrial or commercial environment/ use. Any damage that occurs due to this is not liability of Aosom.co.uk.
Aosom.co.uk (and affiliated companies) reserves the right to update product prices at any time, for any reason. While we strive to maintain accurate and timely price information, we are not ultimately responsible for errors, omissions, or otherwise inaccurate prices on the website. The final amount of money due per order is always determined at checkout time, not during shopping cart selection.

Order Acceptance

Please note, that there may be certain orders that we are unable to accept and must cancel. Aosom.co.uk reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.