Whether your order is taking longer than expected, you’d like to arrange a return, or you simply have a question about a product, knowing how to get in touch with Aosom UK saves you time and hassle. Here is everything you need to know, pulled directly from Aosom.co.uk.
All the Ways to Contact Aosom UK
| Your Situation | Best Contact Method |
| Need help quickly | Call Helpline |
| Prefer to write | Write an Email |
| Non-urgent query | Leave a message via the contact form |
| Check where your order is | Use order tracking at aosom.co.uk/tracking |
| Starting a return | Contact support within 30 days of delivery |
| Item arrived damaged | Contact Aosom within 7 days with photos or video |
Call Aosom UK Customer Service
- Dial 0800 240 4050 to contact Aosom UK customer support.
- Customer service lines are open Monday to Friday, 9:00–22:00.
- Weekend hours are Saturday to Sunday, 9:00–17:00.
Note: Keep your order number ready before calling so the support team can assist you more quickly.
How to Contact Aosom UK by Email
- Open your email account and create a new message.
- Send your query to service@aosom.co.uk.
- Include your order number so the support team can locate your order quickly.
- Write a clear explanation of your issue, and attach photos if the item is damaged or incorrect.
- Send the email and wait for a response the support team usually replies within 24 hours.
Aosom UK Postal Address
For written correspondence, Aosom UK’s registered address is:
MH Star UK Ltd, 1 Northampton Cross Logistics Park, NN4 9FH, United Kingdom
For most issues, email or phone will get you a quicker resolution, but the address is there should you need it.
What to Have Ready Before Getting in Touch
Having the right details to hand will make the process much smoother:
- Your full name
- Your order number
- Your tracking number (for delivery-related queries)
- The email address linked to your account
- Photos or a short video if your item arrived damaged or has a fault
How to Start a Return or Request a Refund
Aosom UK accepts returns within 30 days of delivery. To begin, get in touch with the customer services team and explain why you wish to return the item. They will then provide instructions on how to send the goods back.
Once the returned item has been received and checked, your refund will be processed within 14 days. Refunds are returned via your original payment method and typically take a further 7–14 days to appear in your account.
Please note: if you’d like Aosom to arrange a collection from your address (available on UK Mainland only), a collection fee will apply and will be deducted from your refund.
What to Do If Your Order Arrived Damaged
- Do not return the item immediately without contacting the support team first.
- Contact Aosom within 7 days of delivery if the product arrives damaged.
- Call 0800 240 4050 or use the contact form at aosom.co.uk/page/contact-us.
- Provide clear photos or a short video showing the damage as evidence.
- The support team will review the issue and advise on the next step, such as a replacement or a refund.
Missing Parts
If something appears to be missing from your order, contact Aosom within 30 days of delivery on 0800 240 4050 or via the contact form. Please have the item name and code ready, along with details of the missing part.
Reach Aosom UK Through Social Media
You can also send a direct message to Aosom UK through their official social channels:
The Aosom UK Mobile App
- Download the Aosom app from the Apple App Store or Google Play.
- Install the app and create an account or sign in to your existing account.
- Use the app to browse products, manage orders, and contact customer support from your phone.
Choosing the right channel depends on what you need. For anything urgent, a phone call is your best bet. For less time-sensitive matters, the email or contact form work perfectly well. Either way, having your order details ready before you get in touch will make the whole process far quicker.
FAQs
1. How do I follow up if Aosom UK has not replied to my message?
If you have not received a response within the expected timeframe, double-check the email address. If it is correct, send a follow-up email or contact the helpline with your original enquiry details and order number to receive faster assistance.
2. Can I contact Aosom UK without having an account?
Yes, you can contact Aosom UK customer support even if you do not have an account on their website. You may call the helpline, send an email, or submit a message through the contact form. If your enquiry relates to an order, you will simply need to provide the relevant order details.
4. What should I do if I lost my Aosom UK order number?
If you cannot find your order number, check your order confirmation email or your Aosom account order history. If it is still missing, contact customer support and provide your full name, email address, and delivery details so they can locate the order.