For items purchased between 1st November 2020 and 31st December 2020, we have extended our returns policy so you have until 31st January 2021 to send them back. Just ensure everything is sent back in its original packaging (as per our standard Returns Policy as laid out below).
2.Any product problems are handled openly and promptly by the professional Aosom UK customer support staff. We're committed to being a trustworthy and reliable seller for all customers.
3.Under Warranty: We offer a 6-month warranty for all non-electrical products, and a 1-year statutory manufacturer's warranty for all our electrical products.
4.Everything you buy from Aosom UK has a guarantee of quality and will exactly match the description on the website product page.
5.Any product problems are handled openly and promptly by the professional Aosom UK customer support staff.
If any item is found to be damaged upon arrival, please contact us using the contact form or call our Customer Service team on 0800 240 4050 as soon as possible. We will then assist and provide you the information required, along with ways we can resolve the issue at hand. No goods are to be returned without our authorisation and everything should be returned in the original condition including the packaging.
Once sent back, we will inspect the item. If we conclude it has a manufacturing fault, we will either send a replacement or refund the full amount paid. Items collected must be unused and boxed as new and must not show any signs of abuse/intentional damage.
If an item has been incorrectly ordered or is no longer wanted, please get in touch using the contact us form or call our Customer Service team on 0800 240 4050. We will then assist and provide you with full details on resolving your issue.
We offer all customers a 30 day refund but we do not cover return shipping costs for any unwanted goods. All items must be returned unused, resellable and boxed as new in the original packaging to qualify for a refund. No goods are to be returned without our authorisation; this could result in not receiving your refund.
Refunds will be paid back via the original payment method and will take between 5-10 days to process and hit your account. You will be notified once we have received the item and it has been processed. If your refund has not been processed after four weeks of returning the item(s) please contact us.
If your item appears to be missing any parts, please contact us within 30 days of delivery on 0800 240 4050 or using the contact us form so we can assist you further in resolving the issue. When contacting us, please ensure you include the item name and code, along with the part you believe to be missing.
All products purchased from Aosom UK come with our quality guarantee to ensure you are completely satisfied. If you do encounter any problems with your purchase, we will deal with the issue promptly and professionally by our dedicated Customer Service team, located in our UK Head Office.
For all non-electrical products, we offer a six month warranty, whereas all electrical items come with a one year statutory manufacturer's warranty, all starting from the date of the delivery.
If you wish to cancel an order, please contact us as soon as possible on 0800 240 4050 (open Monday to Friday, 9-5pm). If it has not been dispatched we will cancel the order and refund the value of the item(s). However, due to our 24 hour dispatch turn around, we cannot guarantee your order will be cancelled in time.
If your order has been dispatched, please refer to our returns procedure above or refuse delivery as mentioned in our ‘2. Product issues’ of our ‘General FAQS’ section located here, letting us know once done so we can assist you further with a refund.
At times, we may be unable to fulfil an order due to product quantities, errors in product information or problems with payment and as a result, we must cancel the order. In some circumstances we may require additional verification information before accepting an order. We will be in contact if any of the mentioned circumstances arise.
Both parties agree that, following the dispatch of an item(s), transportation lies on the third-party courier, where all ownership and responsibility of the products belong to the buyer; all associated liability and risks during transportation shall be borne by the buyer.
Aosom.co.uk reserves the right, at sole discretion, to refuse or cancel any order for any reason.