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Orders & delivery

Notice to Northern Ireland, Guernsey, Jersey and Republic of Ireland customers

Due to Brexit trade rules and customs regulations, we are currently unable to send some products to Northern Ireland (BT), Guernsey (GY), & Jersey (JE). Please check with a member of our customer services team before ordering.

For Republic of Ireland orders, please order from aosom.ie.

Orders to UK mainland are not affected.


Ordering with Aosom UK

All orders need to be completed via our checkout page, located at the top right of every screen. If however, you do encounter any difficulties, please ring us on 0800 240 4050 or by filling out our ‘’contact form’’ and we will be happy to assist you. Whether it’s via credit/debit card or through PayPal, all orders will be held until payment is cleared.

Dispatching orders daily between Monday and Friday, we aim to process and send out every item ordered within 24 hours. However, at times, due to unforeseen circumstances, there can be delays to your shipment. In these circumstances we will try to inform you at earliest convenience.

Aosom UK reserves the right to cancel orders with unverified card accounts and/or those associated with a third party shipping address.

Order Turnaround

To ensure you get your order as soon as possible, we ship everyday Monday to Friday except Bank Holidays. There may be occassions where dispatch may be delayed due to unforeseen circumstances and we will endeavour to update you should such a situation arise.

Delivery with Aosom UK

All orders placed on Aosom.co.uk come with free standard delivery to Mainland UK, Channel Island addresses (excluding the Scottish Highlands & Lowlands, the Isle of Man and the Isle of Wight).

Our delivery service includes:

- 24 hours dispatch (except weekends and bank holidays).
- UK Mainland delivery between 1-5 working days. For warehouse shipments outside UK Mainland, delivery will take between 4-8 days. Please refer to each individual product listing for more specific information.
- We also offer next day delivery services to customers in UK Mainland (additional costs may apply). This only applies to orders placed between Monday and Friday and before 1pm, with orders placed on weekends being dispatched on the following Monday (excluding Bank Holidays).

Once your order has been dispatched, you will be emailed your tracking information where you can track the status of your order. The courier may contact you regarding your order with the telephone number you provided at the time of ordering.

For large and heavy items the delivery courier requires a ‘pre-delivery notice’ which means you need to give a valid contact number on your order so the courier can contact you to arrange a specific delivery day. Please be aware that the delivery driver is only able to deliver goods to the kerbside of your property and is unable to take any items or assemble it for you.

Tracking your order

Once your order is placed, we will send you an email confirmation containing your order number, order info, tracking number and tracking link, keeping you up to date with the whereabouts of your package. Please check your junk/spam folder if you have not received the email in your inbox.
Alternatively, you can keep up to date with your order via the links below.

https://www.aosom.co.uk/tracking

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