Notice to Northern Ireland, Guernsey, Jersey and Republic of Ireland customers
Any customer services enquiries relating to parts, exchanges and returns will still follow our usual returns procedure.
We hope to be back to normal trading by the start of February.
Orders to UK mainland are not affected.
All orders need to be completed via our checkout page, located at the top right of every screen. If however, you do encounter any difficulties, please ring us on 0800 240 4050 or by filling out our ‘’contact form’’ and we will be happy to assist you. Whether it’s via credit/debit card or through PayPal, all orders will be held until payment is cleared.
Dispatching orders daily between Monday and Friday, we aim to process and send out every item ordered within 24 hours. However, at times, due to unforeseen circumstances, there can be delays to your shipment. In these circumstances we will try to inform you at earliest convenience but hold no obligation towards any direct or indirect loss that might occur.
Aosom UK reserves the right to cancel orders with unverified card accounts and/or those associated with a third party shipping address.
From time to time, we run special promotions on selected products for limited periods of time.
Aosom.co.uk ships everyday Monday – Friday. We strive to process your order & dispatch it within 24 Hours. In unforeseen circumstances if there are delays to your shipment, although Aosom.co.uk will try to inform you in time but holds no obligation towards any direct or indirect loss that may occurs.
All orders placed on Aosom.co.uk come with free standard delivery to Mainland UK, Northern Ireland and Channel Island addresses (excluding the Scottish Highlands & Lowlands, the Isle of Man and the Isle of Wight).
- 24 hours dispatch (except weekends and bank holidays).
- UK Mainland delivery between 1-5 working days. For warehouse shipments outside UK Mainland, delivery will take between 4-8 days. Please refer to each individual product listing for more specific information.
- We also offer next day delivery services to customers in UK Mainland (additional costs may apply). This only applies to orders placed between Monday and Friday and before 1pm, with orders placed on weekends being dispatched on the following Monday (excluding Bank Holidays).
Please note, deliveries with Tuffnells and palletised deliveries do not come with online tracking services. Please contact Customer Services if you require delivery information.
For large and heavy items the delivery courier requires a ‘pre-delivery notice’ which means you need to give a valid contact number on your order so the courier can contact you to arrange a specific delivery day and time. Please be aware that the delivery driver is only able to deliver goods to the kerbside of your property and is unable to take any items or assemble it for you.
Once your order is placed, we will send you an email confirmation containing your order number, order info, tracking number and tracking link, keeping you up to date with the whereabouts of your package. Please check your junk/spam folder if you have not received the email in your inbox.
Alternatively, you can keep up to date with your order via the links below.
UKmailYodel Palletsways/H&M 1 Palletsways/H&M 2 Tuffnells