Due to the current global situation with COVID-2019, we are putting forward our best efforts to maintain business and service as usual. The health and safety of our staff and customers will always be our top priority. We are working closely with all parties involved and adhering to Government guidelines to ensure minimal disruption to service, whilst maintaining the health of our customers, staff and delivery partners.
As the situation evolves, we will update this page to inform you of any changes, so please continue to check back to this page for the latest updates.
The UK logistics system has seen a surge in demand so delivery times are being extended. Our dispatch time is now 72 hours and deliveries typically take 2-5 working days. You can check the status of your delivery by entering the tracking number emailed to you after placing your order. Please also leave a note of any delivery requirements for our couriers.
As an increase to safety measures, for couriers and customers, our delivery partners are implementing contactless deliveries.
Signatures are no longer required - instead, the delivery person will log the name of the person taking receipt of the delivery.
The parcel itself will be placed on the front doorstep or reception area, where the delivery person will knock or call for attention before stepping away to a safe distance before the item is retrieved.
Please take this into consideration when ordering larger or heavier items, especially if you are living alone or require help
Please ensure you add an up-to-date and working telephone number to your order address. Our couriers will be able to give you correct and current information, as well as being able to contact you should any issues arise.
We will update this page as things progress so please check back for the most up to date information.
As usual, our Customer Service team are on-hand to assist but we are adapting our way of working. Many of our in-house agents are working from home, so please bear this in mind as we work hard to respond to your queries. Please allow up to two working days for us to respond.
Our telephone lines are currently closed so please leave a message through our contact us page.
If you’re returning an item, please do not physically deliver the items yourselves. Our warehouse is not accepting any unauthorised visits and you will be turned away. Returns will continue to follow our returns procedure, found here.
Please read through our frequently asked questions to see if any questions you may have are already answered.
You can continue to order as normal. Our website has live stock information and will let you know if any item falls below 10 in our stock. On the rare occasion where we receive two or more orders concurrently, items can become oversold and we will refund the order on a first come, first serve basis.