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Aosom Loyalty Members
Terms and conditions
1. General

1.1 MH Star UK Ltd. trading as Aosom, company number 07361121, registered address: Unit 27 Perivale Park, London, UB6 7RH, (“Aosom”, “We”, “Us”, “Our”) has launched a loyal members benefit programme called Aosom Loyalty Members (the “Programme”, “loyalty programme”).

1.2 These terms and conditions (“terms”, “T&Cs”) are applied in addition to the general website Terms and conditions, Privacy policy, and Cookies policy. In the event of any conflict between these terms and conditions and the website terms and conditions, the website terms and conditions will override.

1.3 By signing up to the Aosom loyalty members, you are agreeing to these terms and conditions. If you do not agree to these terms and conditions, you are entitled to leave the programme by writing to us at service@aosom.co.uk.

1.4 MH Star UK Ltd. reserve the right to change these terms and conditions or close further participation to the programme at any time and without warning. Unless otherwise stated, any amendments made to these terms will be effective immediately and your continued participation will confirm your acceptance of any changes. Therefore, we encourage members to regularly check back and review any changes.

1.5 MH Star’s decision in respect of all matters to do with the programme will be final and no correspondence will be entered into.

1.6 We reserve the right to suspend or to terminate your membership if, in our sole discretion, we consider that you have breached these Terms and conditions, supplied false or misleading information, or acted improperly.
1.7 You can view your account tier in your ‘My account’ section.

1.8 Membership is linked to your email address. It is your responsibility to keep your email address details up to date and to be logged in during purchase.

1.9 Spend and benefits is not transferable between accounts.

2. Eligibility

2.1 To be eligible to join the programme you must:

  a) Be aged 18 or over

  b) Have a Aosom.co.uk account with a valid email address

  c) Register to become a member of the loyalty programme

  d) Reside in the United Kingdom

2.2 The programme is intended for personal use only.

2.3 Commercial customers, including but not limited to drop shippers & wholesalers, are not permitted to participate in the programme. Members may not be used for reselling or profit.

2.4 Each person can only have one loyalty members account. We reserve the right to carry out any checks to verify the validity of your participation in the programme.

2.5 To be eligible for birthday offers, users must enter their date of birth information prior to birthday month.

2.6 Changes to date of birth may require additional manual verification by submitting a nationally recognised form of identification.

2.7 Your tier is calculated based on spend over the previous rolling 365 days

2.8 You are entitled to the benefits of your tier on the day of your purchase or enquiry. (for e.g., if you purchase a product on Gold tier and contact us when you are platinum, you will receive platinum benefits – and vice versa).

2.9 The Aosom Loyal Members programme has two different tiers

  a) Gold tier

  b) Platinum tier

3. Gold tier

3.1 Eligibility

  a) Gold customers must accumulate a total spend of £500 in the preceding 365 days

3.2 Benefits

  a) 15% off coupon code on birthday month

  b) 10% off coupon code every month (excluding birthday month)

  c) Special seasonal offers

  d) Receive 1.5 x points during birthday month

  e) Extended warranty of an additional 30 days

  f) Free returns for change of mind 30 days after delivery

  g) Free express delivery (where applicable)

  h) Monthly draw prize

  i) Early access to website promotions

4. Platinum tier

4.1 Eligibility

  a) Platinum customers must accumulate £1,000 spend in the preceding 365 days

4.2 Benefits

  a) 20% off coupon code on birthday month

  b) 15% off coupon code every month (excluding birthday month)

  c) Special seasonal offers

  d) Receive 2 x points during birthday month

  e) Extended warranty of additional 60 days

  f) Free returns for change of mind 60 days after delivery

  g) Free express delivery (where applicable)

  h) Monthly draw prize

  i)Early access to website promotions

5. Coupon codes & points

5.1 Coupons cannot be

  a) Exchanged for cash

  b) Used in conjunction with other promotions/coupons

  c) Given to another user – coupons are exclusive to your account

5.2 Unless otherwise stated, each coupon can only be redeemed once

5.3 In the case of a return, the coupon cannot be used again

5.4 Points will follow our standards points policy

5.5 In case of return or cancellation, points will not be reimbursed.

5.6 There may be exclusions of certain product(s)/categories and/or quantity limits on codes.

6. Monthly prize draw

6.1 There will be a prize draw every month for Gold and Platinum members

6.2 The prize will be announced at the start of the month

6.3 Unless otherwise stated, there will be one winner every month

6.4 No additional sign-up is necessary to enter the prize draw

6.5 Gold & Platinum members on the last day of the month will be entered automatically

6.6 Winner(s) will be chosen at the start of the following month

6.7 Winner(s) will be chosen by random

6.8 We will contact winner(s) to arrange the prize to be sent out

6.9 Winner(s) must respond within 48 hours or we reserve the right to choose another winner

6.10 A similar item will be offered should the prize be out of stock.

7. Exclusions

7.1 The value of any returned or cancelled orders would not contribute to your spend

7.2 Postage costs (where applicable) does not count towards your spend

7.3 Any orders deemed not for personal use will have the amount deducted from the account spend

7.4 Commercial customers, including but not limited to drop shippers & wholesalers, are not permitted to participate in the programme.

7.5 Employees, workers, officers, directors, agents and representatives of MH Star UK Ltd. are not permitted to participate in the programme.

7.6 Change of mind returns must be unopened and in a resellable condition.

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