Outsunny 8ft DoubleTier BBQ Gazebo-Coffee

This is now the second purchase from the site and I have to say I am very impressed. The website is well set out taking you to the correct areas and then after you have put the item in the basket it is only a couple of clicks away from completing the purchase. The delivery was also well handled and arrived when it said it would .

The first time it rained the shelves developed rust and got worst, followed by the structure. We painted them with metal paint and they looked okay. Then the canvas top ripped at the seems, so we stitched that but then the canvas went floppy and held water.

By the time we contacted Aosom it was just outside the 12 month warranty period and they didn't want to know. They said that they had never had a complaint about this product, yeah right! Not only that but despite me sending them a picture of the part, they said they couldn't trace it. I only wanted a replacement canvas and reminded them that their guarantee period was only a guideline and that this product was not suitable for purpose. They suggested I hired a forensic expert and make a claim direct to the manufacturer.

If you are going to buy this type of product or anything for that matter, don't buy it from Aosom. They are only interested in selling and don't want to know if there is a problem. If you do buy anything from Aosom, then make sure you contact them as soon as something goes wrong. I should also point out that their telephone number takes you to a voicemail which then informs you it is full. So you will have to complain online.

Probably the worst customer service company I have dealt with.

Was very happy with the product.

Excellent service and item as described

as described